Frequent questions

If you're moving house, planning a staycation, or simply want your Riverford box delivered to a different address temporarily, you can change your delivery address within ‘Your Account’, under 'Delivery details'.

The option won't be available if you have debt or credit on your account, a delivery on its way, or a pause on your orders. We may also pause this option at times when we're coordinating high numbers of deliveries, such as Christmas. In these cases, ‘Your Account’ will direct you to send us a message on Live Chat, give us a ring on 01803 227 227 or email help@riverford.co.uk.

If your altered delivery address is only temporary, remember to change it back to your permanent address before your cut off day.

Sometimes we have to make a swap to the planned contents of our set fruit and veg boxes, usually because of quality issues or a poor yield. Please first check that we haven’t substituted an item for something else.

Occasionally an individual item you've ordered may become unexpectedly unavailable. When this happens, we will send you an email to let you know the item won't be delivered, and refund the cost as a credit on your account. This credit will automatically go towards your next order; you don't need to do anything.

If it looks like we have made a mistake and something is missing, please let us know and we’ll refund the item as a credit on your account. Please call us at the farm on 01803 227 227 or talk to get in touch via live chat on our website.

We very rarely miss a delivery, so don’t panic if it’s a bit later than usual. If it’s very late, please ring your local veg team (find their details in 'Your account', or call us at the farm on 01803 227 227. We’ll find out what has happened and try to put it right.

The exact date you can start adding to your Christmas order varies slightly depending on your delivery day. Check the table below to find out exactly when you can start ordering our full Christmas range:

| Your normal delivery day | Christmas shop opens |
| :-------------: |:-------------:| :-------------:|
| Monday | Sunday 5th November |
| Tuesday | Saturday 4th November | Wednesday | Wednesday 1st November | | Thursday | Thursday 2nd November |
| Friday | Friday 3rd November |

Keep an eye on the delivery dates of your chosen items – some longer life festive items are being delivered before Christmas week (to make room in our vans in the busiest week of the year), and so will be available to order earlier. The above dates are when you can start adding to your Christmas delivery and see our Christmas range in its entirety.

We know many customers are keen to secure their Christmas orders as soon as possible, but please rest assured that there’s plenty of food available. We’ll also be releasing stock in batches over time, so customers who can’t order straight away won’t miss out on any items.

We need to rejig delivery days in the week running up to Christmas. Your Christmas delivery day will depend on your usual delivery day:

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Over the coming weeks, we’ll remind you of your Christmas delivery day. Look out for email reminders, a flyer in your box, and a note when you sign in to Riverford.

You don’t need to book a slot for Christmas deliveries. Simply place your order online, and we’ll deliver on your allocated Christmas delivery day.

You don’t need to book a slot or pay a deposit. Simply add whatever you want to your Christmas order online, and as soon as you reach our minimum spend of £15, your delivery is secure.

You’ll be charged for your Christmas order two days before your Christmas delivery day. This is the same as our normal payment process through the year.

The exact date you can start adding to your Christmas order varies slightly depending on your delivery day. Check the table below to find out exactly when you can start building your Christmas order:

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For a sneak peek of what’s coming this Christmas, check out our Riverford Christmas lookbook

We know many customers are keen to secure their Christmas orders as soon as possible, but please rest assured that there’s plenty of food available. We’ll also be releasing stock in batches over time, so customers who can’t order straight away won’t miss out on any items.

We need to rejig delivery days in the weeks running up to Christmas. Your Christmas delivery day will depend on your usual delivery day:

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Important Notes:

• Monday and Tuesday customers will get deliveries as normal on 16th and 17th December. There are no deliveries on Wednesday 18th December.

• There are no deliveries between 24th December - 1st January, so you might want to order a little extra in your Christmas delivery to see you through.

Over the coming weeks, we’ll remind you of your Christmas delivery day. Look out for email reminders, and once we get a little closer to Christmas, your Delivery schedule page is the best place to see your delivery dates for the festive period.

Christmas ordering with Riverford is simple – there’s no need to book a delivery slot or pay a deposit. Once you’ve placed a Christmas order, you’ll have a guaranteed delivery slot, with everything brought to your door in time for the big day.

To place a Christmas order, simply add items to your Christmas shopping basket. From 30th October onwards, this will appear underneath your normal shopping basket when you’re signed in on the website and app (see ‘When can I start adding to my Christmas order?’).

At the same time, ‘Add for Christmas’ buttons will appear beneath any items available for Christmas delivery. You can add whatever you want for your festive feast, and can continue to make changes up until your Christmas order cut-off time. This is displayed in your Christmas basket, along with your Christmas delivery date.

You’ll notice that a few festive items have a ‘Pre-order’ button instead. This is because some items with longer shelf lives are delivered in the weeks before Christmas, either to give you a chance to make them ahead (like our Christmas Cake Kit), or to help our delivery drivers on the busiest week of the year. Tip: you can click the ‘Pre-order’ button to find out when these items will be delivered.

If you have items set up for regular weekly or fortnightly delivery, you might find that they’re already in your Christmas basket. If you don’t want to receive any of your regular items in your Christmas delivery, you can easily remove them using the ‘X’ button in your Christmas basket.

If you order any of our set boxes, there is no minimum spend. If you prefer to build your own box, there is a minimum order of £15 (without meat) to qualify for free delivery.

If ordering any meat items, there is a separate minimum meat order of £15 to cover the costs of delivery in insulated packaging.

No, you're free to order as often or as little as you like. You can place a one-off order whenever you fancy, with no future commitment. Many of our customers do set up regular orders (delivered as often as you choose, from weekly to monthly) - but even these can be easily changed, paused, or cancelled anytime.

Go to the item you want to order, click the ‘Add’ button, and select ‘Once only’ for frequency. This will add the item to your next delivery, but not to your regular order.

Every time you make a change or add something to your deliveries, you will be asked to press ‘Confirm’. You’ll then see either a confirmation message, or a warning message if there’s a problem, at the top of your ‘Next delivery’ section.

To check what’s coming, simply open the site back up and your next delivery will appear on screen. If this week’s delivery is en route, you’ll see ‘Today’s/Tomorrow’s delivery’ listed first, then ‘Next delivery’ (i.e. the following week) beneath that.

You can also see a handy summary of all upcoming deliveries on your Delivery schedule page.

Any changes you make to your order will be confirmed in an order confirmation email, titled ‘What’s coming’. The top of the email shows your next delivery – and if you scroll down, we also list what’s in your regular order.

You can also see what’s in your order whenever you’re signed in to our website. Your next delivery will show down the right-hand side of the page (or at the top of the page if you’re on a mobile), with your regular order detailed underneath.

You can also see a handy summary of all upcoming deliveries on your Delivery schedule page.

No – box contents are fixed. We plan our veg boxes over a year in advance, allowing us to minimise waste, keep prices low, and – most importantly – keep our buying commitment to the other organic farmers who help us keep our boxes full and interesting.

Although you can’t swap items, you can set up Veg Alerts in Your Account. Pick up to three fruit and veg you’d like to avoid, and we’ll let you know in your weekly order reminder email if we expect your chosen box to include them, so you can pause or swap boxes.

All our boxes have wonky veg! We have wider and more forgiving specs for fruit and veg than supermarkets; the varieties we grow are chosen for flavour, not cosmetic perfection. Customers often find wonky veg in their boxes, or increased quantities if a crop has come up small – such as two small but tasty heads of broccoli instead of one larger one. All shapes and sizes are welcome, as long as they taste fantastic.

Go to the item you want to order, click the ‘Add’ button, and select ‘Once only’ for frequency. This will add the item to your next delivery, but not to your regular order.

You can change the quantity and frequency of your items by looking at the ‘Next delivery’ section on every page (down the right hand side, or at the top of the screen if you’re on mobile) and selecting ‘Change’ on an item.

If you have ordered the item as a one-off in your next delivery, you can use the +/- buttons to change the quantity. Setting this value to zero will remove the item from your next delivery.

If the item is in your regular order, on-screen instructions will pop up with two sections. The top section is your regular order. Underneath that is an option to ‘Edit Next Delivery only’.

If you want to remove the item from all future orders, use the top +/-buttons to change the quantity in your regular order. If you want you want to change the quantity in your next delivery only, click 'Edit Next Delivery only'. There you can use the +/- buttons to change the quantity in your next delivery. Setting this value to zero will remove the item from your next delivery and not affect your regular order.

Selecting “Confirm” will save any changes made to your order.

Every time you make a change or add something to your deliveries, you will be asked to press ‘Confirm’. You’ll then see either a confirmation message, or a warning message if there’s a problem, at the top of your ‘Next delivery’ section.

To check what’s coming, simply open the site back up and your next delivery will appear on screen. If this week’s delivery is en route, you’ll see ‘Today’s/Tomorrow’s delivery’ listed first, then ‘Next delivery’ (i.e. the following week) beneath that.

Each time you add an item to your order, on-screen instructions will pop up with choices for quantity and frequency.

To add an item to your regular order, not just as a one-off, choose the frequency you would like (i.e. ‘Every week’ or ‘Every 2 weeks’) and click ‘Confirm’. This will secure that item in your deliveries for the weeks and months ahead.

You can make changes to your order online until 11.45pm two days before your delivery day.

Amending your regular order? Stock of some items is still limited, so we recommend adding the box you wish to swap to before removing your previous box, just to make sure there’s always a box secure in your order.

To remove an item from your order, simply click the ‘Change’ button on that item.

If you ordered the item as a one-off (not as a regular order), you will see one option for quantity. Use the +/- buttons to set this to zero. This will remove the item from your next order.

If the item is in your regular order, you’ll see options to edit your regular delivery at the top. Underneath is a button saying ‘Edit Next Delivery only’.

If you click ‘Edit Next Delivery only’ and set that value to zero, the item will be removed from your next delivery only – you will carry on receiving it regularly after that.

Setting the top value to zero using the +/- buttons will remove the item from your regular delivery, too.

If you’re removing an item from your next delivery, but not your regular order, don’t press ‘Once only’ – this will remove it from your regular order as well. Leave it as ‘Every week’, and just change the quantity in next week’s delivery to zero.

Click ‘Confirm’ to save any changes made to your order.

These changes will be confirmed in your order confirmation email, titled ‘What’s coming’. The top of the email shows your next delivery – if you scroll down, we also list what’s in your regular order.

If an item says ‘sold out’ it is, unfortunately, gone. We work with small-scale growers and makers, and supplies are limited. We try to replenish stocks if we can, but there are no guarantees.

To swap to a different box just in your next delivery without risking your regular order, click ‘Change’ on the box in your regular order.

On-screen instructions will pop up with two sections. The top section is your regular delivery. Underneath that is an option to ‘Edit Next Delivery only’ – click that.

Use the +/- buttons to change the quantity in your next delivery to zero.

Next, go to the box you want to swap to, click the ‘Add’ button, and select ‘Once only’ for frequency. This will add the replacement box to your next order.

To help you decide when you might like to swap, once a week we email out what’s coming in all next week’s boxes. If you haven’t already opted into our emails, you can change your communication preferences in your account (the person icon in the top right of the website).

If you’d like to keep things fresh and alternate boxes, you can use our frequency options to mix up your order. Simply click ‘Add’ on one of the boxes you would like to receive regularly.

The on-screen instructions will pop up with choices for quantity and frequency; select ‘Every 2 weeks’, and the date that you’d like this to start from.

On the second box you’d like on the alternate weeks, follow the same steps – but be sure to adjust the date to the following or previous week than the first box is arriving.

Any changes you make to your order will be confirmed in an order confirmation email, titled ‘What’s coming’. The top of the email shows your next delivery – and if you scroll down, we also list what’s in your regular order.

You can also see what’s in your order whenever you’re signed in to our website. Your next delivery will show down the right-hand side of the page (or at the top of the page if you’re on a mobile), with your regular order detailed underneath.

When you’re signed in to the website, you’ll see your ‘Next delivery’ down the right-hand side of the page (or at the top of the page if you’re on a mobile).

To cancel just your next delivery, click ‘Remove all items’. This will not affect your regular order.

If you want to cancel several deliveries in a row, without losing your regular order, you can pause your deliveries. Click ‘Pause deliveries’ (next to ‘Remove all items’), choose a start and end date, then tap ‘Confirm pause’.

You can change your order online up to 11.45pm two days before your delivery. To change your order by phone or email, your local veg team will need two working days’ notice. Cut-off times:

• Monday delivery: phone or email by Friday 5pm, online by Saturday 11.45pm
• Tuesday delivery: phone or email by Friday 5pm, online by Sunday 11.45pm
• Wednesday delivery: phone or email by Monday 5pm, online by Monday 11.45pm
• Thursday delivery: phone or email by Tuesday 5pm, online by Tuesday 11.45pm
• Friday delivery: phone or email by Wednesday 5pm, online by Wednesday 11.45pm

You can also get in touch with us at the farm (call 01803 227 227, or email help@riverford.co.uk) until 5pm two days before your delivery day. In exceptional circumstances and at our discretion, we can cancel orders until 1pm the day before your delivery, but will charge a one-off sum to go towards the cost of preparing your order at the farm, which happens the day before delivery:

• £5 for orders up to £25 in value
• £10 for orders £25-100 in value
• £20 for orders over £100 in value

Because of the way we pack and deliver, unfortunately we can’t cancel an order after 1pm on the day before your delivery.

You can place a one-off order – however, we recommend setting up a regular weekly or two-weekly delivery. This is the best way to secure your deliveries for the weeks and months ahead.

If you’re going on holiday, you can pause your order on the app or online by 11.45pm two days before your delivery day, or by phone or email to your local veg team by 5pm two days before delivery.

To pause your order online or on the app, navigate to the bottom of your ‘Next delivery’ list and tap ‘Pause deliveries’. Choose a start and end date, then tap ‘Confirm pause’.

If you want to change or stop a pause that you have set for your next delivery, just tap ‘Unpause now’. If the pause is scheduled to start on a future date, tap ‘Edit pause’ at the bottom of your ‘Next delivery’ list.

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If you order any of our set boxes, there is no minimum spend. If you prefer to build your own box, there is a minimum order of £15 (without meat).To build your own meat box, the minimum meat order is £15. Once your meat order reaches £15, you can add any number of non-meat products.

No – box contents are fixed. We plan our veg boxes over a year in advance, allowing us to minimise waste, keep prices low, and – most importantly – keep our buying commitment to the other organic farmers who help us keep our boxes full and interesting.

Although you can’t swap items, you can set up Veg Alerts in Your Account. Pick up to three fruit and veg you’d like to avoid, and we’ll let you know in your weekly order reminder email if we expect your chosen box to include them, so you can pause or swap boxes.

Occasionally we have to make a change to your box contents because of weather or yields, so first check that we haven’t substituted an item for something else. If something is missing, please let us know and we’ll replace it free with your next delivery. Please ring your local veg team (find their details on your account page), or call us at the farm on 01803 227 227.

When signing in, if you have forgotten your password, click on the ‘Forgotten your password?’ link, where you will be prompted to enter your email address. If you have an account with us we will send you an email with a link to reset your password. If you haven’t received an email or are still having problems logging in please contact customer services on 01803 227 227 or email help@riverford.co.uk.

Occasionally our password-reset email may be misidentified as junk mail. If it doesn't turn up in your inbox don't forget to check your junk folder.

If you have not placed an order for a long time we may deactivate your account. You can have it reactivated by contacting your local veg team or calling customer services on 01803 227 227.

Our website is designed so you don’t need to keeping signing in and out. After you’ve signed in once, you stay signed in, making it really easy to quickly change your next order. If you would like to sign out, select ‘Your account’ to find the sign out option.

You can change the quantity and frequency of your items by looking at the ‘Next delivery’ section on every page (down the right hand side, or at the top of the screen if you’re on mobile) and selecting ‘Change’ on an item.

If you have ordered the item as a one-off in your next delivery, you can use the +/- buttons to change the quantity. Setting this value to zero will remove the item from your next delivery.

If the item is in your regular order, on-screen instructions will pop up with two sections. The top section is your regular order. Underneath that is an option to ‘Edit Next Delivery only’.

If you want to remove the item from all future orders, use the top +/-buttons to change the quantity in your regular order. If you want you want to change the quantity in your next delivery only, click 'Edit Next Delivery only'. There you can use the +/- buttons to change the quantity in your next delivery. Setting this value to zero will remove the item from your next delivery and not affect your regular order.

Selecting “Confirm” will save any changes made to your order.

To remove an item from your order, simply click the ‘Change’ button on that item.

If you ordered the item as a one-off (not as a regular order), you will see one option for quantity. Use the +/- buttons to set this to zero. This will remove the item from your next order.

If the item is in your regular order, you’ll see options to edit your regular delivery at the top. Underneath is a button saying ‘Edit Next Delivery only’.

If you click ‘Edit Next Delivery only’ and set that value to zero, the item will be removed from your next delivery only – you will carry on receiving it regularly after that.

Setting the top value to zero using the +/- buttons will remove the item from your regular delivery, too.

If you’re removing an item from your next delivery, but not your regular order, don’t press ‘Once only’ – this will remove it from your regular order as well. Leave it as ‘Every week’, and just change the quantity in next week’s delivery to zero.

Click ‘Confirm’ to save any changes made to your order.

These changes will be confirmed in your order confirmation email, titled ‘What’s coming’. The top of the email shows your next delivery – if you scroll down, we also list what’s in your regular order.

You can change your order online up to 11:45pm two days before your delivery.

If you need to request a change through our Customer Services team, please get in touch via phone (01803 227 227) or live chat up to 5pm two days before your delivery.

Cut-off times:

In exceptional circumstances and at our discretion, we can cancel orders until 1pm the day before your delivery, but will charge a one-off sum to go towards the cost of preparing your order at the farm, which happens the day before delivery:

• £5 for orders up to £25 in value
• £10 for orders £25-100 in value
• £20 for orders over £100 in value

Because of the way we pack and deliver, unfortunately we can’t cancel an order after 1pm on the day before your delivery.

To cancel just your next order

Go to ‘Next delivery’ down the right-hand side of the page (or at the top of the page if you’re on a mobile), and click ‘Empty this delivery’. This will remove all items and your order will be cancelled.

This will need to be done before your order cut-off time (11:45pm two days before your delivery day). Once this time passes and an order is confirmed, you will be unable to cancel the order.

In exceptional circumstances and at our discretion, we can cancel orders until 1pm the day before your delivery, but will charge a one-off sum to cover our costs. Please get in touch with our team at the farm.

To cancel all orders

Go to ‘Next delivery’ down the right-hand side of the page (or at the top of the page if you’re on a mobile). Beneath this is your 'Regular & pre-ordered' items. To remove an item from your regular order, click 'Change', then set the item quantity to '0' and click 'Confirm'.

Repeat the process as required. Once there are no items in your 'Regular & pre-ordered' list, you will not receive any regular deliveries.

We'd be really sorry to see you go. Please let us know what we can do to help by getting in touch with our Live Chat team using the 'Help' button on this page, or emailing us at help@riverford.co.uk.

Each time you add an item to your order, on-screen instructions will pop up with choices for quantity and frequency.

To add an item to your regular order, not just as a one-off, choose the frequency you would like (i.e. ‘Every week’ or ‘Every 2 weeks’) and click ‘Confirm’. This will secure that item in your deliveries for the weeks and months ahead.

You can make changes to your order online until 11.45pm two days before your delivery day.

When you're signed in to the website, you'll see ‘Next delivery’ down the right-hand side of the page (or at the top of the page if you’re on a mobile). Beneath this is your 'Regular & pre-ordered' items. To remove an item from your regular order click 'Change', then set the item quantity to '0' and click 'Confirm'.

Repeat the process as required - if there are no items in your 'Regular & pre-ordered' pane, you will not receive any regular orders.

We'd be really sorry to see you go. Please let us know what we can do to help by contacting our Live Chat team using the Help button on this page, or email us at help@riverford.co.uk.

If you just need to temporarily pause your order, navigate to the bottom of your ‘Next delivery’ list and tap ‘Pause deliveries’. Choose a start and end date, then tap ‘Confirm pause’.

When you’re signed in to the website, you’ll see your ‘Next delivery’ down the right-hand side of the page (or at the top of the page if you’re on a mobile).

To cancel just your next delivery, click ‘Empty this delivery’. This will not affect your regular order.

If you want to cancel several deliveries in a row, without losing your regular order, you can pause your deliveries. Click ‘Pause deliveries’ (next to ‘Empty this delivery’), choose a start and end date, then tap ‘Confirm pause’.

If you'd like to see an overview of your deliveries for the next six weeks, you can head to 'Your delivery schedule' in the top right-hand corner of our website.

If you’d like to keep things fresh and alternate boxes, you can use our frequency options to mix up your order. Simply click ‘Add’ on one of the boxes you would like to receive regularly.

The on-screen instructions will pop up with choices for quantity and frequency; select ‘Every 2 weeks’, and the date that you’d like this to start from.

On the second box you’d like on the alternate weeks, follow the same steps – but be sure to adjust the date to the following or previous week than the first box is arriving.

If you'd like to see an overview of your deliveries for the next six weeks, you can head to 'Your delivery schedule' in the top right-hand corner of our website.

To swap to a different box just in your next delivery without risking your regular order, click ‘Change’ on the box in your regular order.

On-screen instructions will pop up with two sections. The top section is your regular delivery. Underneath that is an option to ‘Edit Next Delivery only’ – click that.

Use the +/- buttons to change the quantity in your next delivery to zero.

Next, go to the box you want to swap to, click the ‘Add’ button, and select ‘Once only’ for frequency. This will add the replacement box to your next order.

You can also see a handy summary of all upcoming deliveries on your Delivery schedule page.

You can pause your regular deliveries on the app or website, up until 11:45pm two days before your delivery day.

To pause your deliveries on our website, scroll to the bottom of your ‘Next delivery’ list, and tap ‘Pause deliveries’. Select the relevant dates, then tap ‘Confirm pause’. If you want to change or cancel a pause that you have set, just tap ‘Edit pause’, and either update your chosen dates or click ‘Cancel scheduled pause’.

Setting a pause won’t change your delivery schedule, it will simply stop any orders from being delivered between the dates you choose. Your deliveries will resume as normal once the pause is over.

You can also make these changes (and check the status of any future pauses) under the ‘Pause deliveries’ section in ‘Your account’, in the app or at the top right corner of the website.

If you'd like to see an overview of your deliveries for the next six weeks and any pauses you have in place, you can head to 'Your delivery schedule' in the top right-hand corner of our website.

If you would like to close your account with Riverford, sign in and head to 'Your account'. Under the 'Account details' section, click 'Change details'. This will open a pop-up with the option to 'Close account' at the bottom. Once complete, we'll deactivate your account and remove all personal data.

We’d be really sorry to see you go. Please let us know if there's anything we can do to help by getting in touch with our Live Chat, or by emailing us at help@riverford.co.uk.

You can pause your regular deliveries on the app or website, up until 11:45pm two days before your delivery day.

To pause your deliveries on our website, scroll to the bottom of your ‘Next delivery’ list, and tap ‘Pause deliveries’.

Choose the date you want your pause to begin (first paused delivery) and the date that you want your pause to end (last paused delivery), then tap ‘Confirm pause’. Note: you will not receive any deliveries on or between these two dates. If you want to pause for one week only, the first and last paused delivery dates will be the same.

Setting a pause won’t change your delivery schedule, it will simply stop any orders from being delivered on and between the dates you choose. Your deliveries will resume as normal once the pause is over.

If you need us to set up a pause for you, you can phone or email our customer care team on 01803 227 227 or help@riverford.co.uk up until 5pm two days before your delivery day, and we will set up a pause for you.

If you want to change or cancel a pause that you have set, just tap ‘Edit pause’, and either update your chosen dates or click ‘Cancel scheduled pause’.

If you are part-way through a pause, you will need to click 'Unpause now' and then set up a new pause.

You can also make these changes (and check the status of any future pauses) under the ‘Pause deliveries’ section in ‘Your account’, either in the app or website.

Setting a pause won’t change your delivery schedule, it will simply stop any orders from being delivered for the duration of your pause. Your deliveries will resume as normal once the pause is over, resuming the pattern (e.g. fortnightly) you had in place before the pause.

For example, you have a regular order delivered every other week and have just received your delivery. You are going away for 2 weeks, so you set a pause for 2 weeks. This will stop your delivery arriving in 2 weeks' time, and so your next delivery will be in 4 weeks' time.

Here's how that example would look:

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If you'd like to see an overview of your deliveries for the next six weeks and any pauses you have set, you can head to 'Your delivery schedule'.

If the way your delivery pattern works out after a pause isn't convenient, you can always place a one-off order (once your pause has finished; you can't order while a pause is in place) to tide you over until your regular deliveries resume.

When signing in, if you have forgotten your password, click on the ‘Forgotten your password?’ link, where you will be prompted to enter your email address. If you have an account with us we will send you an email with a link to reset your password. If you haven’t received an email or are still having problems logging in please contact customer services on 01803 227 227 or email help@riverford.co.uk.

Occasionally our password-reset email may be misidentified as junk mail. If it doesn't turn up in your inbox don't forget to check your junk folder.

If you have not placed an order for a long time we may deactivate your account. You can have it reactivated by calling Customer Services on 01803 227227.

Our website is designed so you don’t need to keeping signing in and out. After you’ve signed in once, you stay signed in, making it really easy to quickly change your next order. If you would like to sign out, select ‘Your account’ to find the sign out option.

If you're moving house, planning a staycation, or simply want your Riverford box delivered to a different address temporarily, you can change your delivery address within ‘Your Account’, under 'Delivery details'.

The option won't be available if you have debt or credit on your account, a delivery on its way, or a pause on your orders. We may also pause this option at times when we're coordinating high numbers of deliveries, such as Christmas. In these cases, ‘Your Account’ will direct you to send us a message on Live Chat, give us a ring on 01803 227 227 or email help@riverford.co.uk.

If your altered delivery address is only temporary, remember to change it back to your permanent address before your cut off day.

You can leave delivery notes to let us know a safe, cool and dry spot to leave your box, and anything else you think we need to know. Simply head to ‘Your account’, and under 'Delivery details', select 'Edit delivery notes'.

Need to give us any specific guidance, such as a gate code, or that you'll be leaving out a cool box for us to pop your chilled items into? Just click 'Enter your own notes' and let us know the details.

If you would like to close your account with Riverford, sign in and head to 'Your account'. Under the 'Account details' section, click 'Change details'. This will open a pop-up with the option to 'Close account' at the bottom (you may need to scroll down on smaller screens). Once complete, we'll deactivate your account and remove all personal data.

Alternatively, you can close your account in the app by going to the Account screen, selecting 'Personal info', and clicking 'Close account'.

We’d be really sorry to see you go. Please let us know if there's anything we can do to help by getting in touch with our Live Chat team, or by emailing us at help@riverford.co.uk.

We post box contents on the website every Friday. We also email every week telling you what’s on the way, so you can check whether you’d like to stick with your chosen box, swap to another, or add any extras. We try very hard to stick to the planned contents, but the unpredictability of nature means that we must occasionally make last-minute changes. See the latest box contents

Every week, we list what we’re planning to put in all our veg boxes for the next week, to help you choose which to order. We try our very best to deliver what we’ve planned – but with fresh organic produce, sometimes things can change at the last moment. Bad weather, crop damage; lots of things can mean that we sometimes have to swap an item from your box.

Wherever possible, we try to choose a fruit or veg that can play a similar role in your kitchen to the one replaced (a salad veg for a salad veg, for example). We also alert you to the swap in your box – either on a little note of its own, or highlighted on the list of veg attached to your farm newsletter, depending on the box.

If you’re not happy with an item that’s been swapped in your box, please do get in touch with our team at the farm and let us know.

All you need is salt and pepper, oil for frying and roasting (e.g. sunflower), olive oil for dressing, and occasionally a splash of milk. You’ll also need basic kitchen equipment: a range of pans, chopping board, sharp knife, veg peeler, wooden spoon and tongs/spatula. If a recipe calls for something else, we’ll list it on the website and the recipe card. We assume you have a 4-ring hob, oven and grill.

Almost everything has a minimum of 5 days’ shelf life, but it depends on the product and how we've packaged it. Everything comes labelled with a use-by date for you to follow. We also recommend you freeze any meat you won’t be eating within a couple of days, especially mince, sausages, and burgers. It will stay very tender and flavourful after defrosting.

Sometimes we have to make a swap to the planned contents of our set fruit and veg boxes, usually because of quality issues or a poor yield. Please first check that we haven’t substituted an item for something else.

Occasionally an individual item you've ordered may become unexpectedly unavailable. When this happens, we will send you an email to let you know the item won't be delivered, and refund the cost as a credit on your account. This credit will automatically go towards your next order; you don't need to do anything.

If it looks like we have made a mistake and something is missing, please let us know and we’ll refund the item as a credit on your account. Please call us at the farm on 01803 227 227 or talk to us via live chat on our website.

We very rarely miss a delivery, so don’t panic if it’s a bit later than usual. If it’s very late, get in touch via Live Chat on our website or call us at the farm on 01803 227 227 and we’ll find out what has happened.

We work hard to bring you outstanding produce – but fresh organic fruit and veg aren’t always perfect. We try to catch any problems early, but if something slips through, please don’t suffer in silence.

Please let us know so we can put it right and make sure it doesn’t happen again. Get in touch via Live Chat on our website or call us at the farm on 01803 227 227.

Every week, we list what we’re planning to put in all our veg boxes for the next week, to help you choose which to order. We try our very best to deliver what we’ve planned – but with fresh organic produce, sometimes things can change at the last moment. Bad weather, crop damage; lots of things can mean that we sometimes have to swap an item from your box.

Wherever possible, we try to choose a fruit or veg that can play a similar role in your kitchen to the one replaced (a salad veg for a salad veg, for example). We also alert you to the swap in your box – either on a little note of its own, or highlighted on the list of veg attached to your farm newsletter, depending on the box.

If you’re not happy with an item that’s been swapped in your box, please do get in touch with our team at the farm and let us know.

On our website, scroll to the bottom of your 'Next delivery list', and tap 'Pause deliveries'. Select the right dates, then tap 'Confirm pause'.

Setting up a pause won't change your delivery schedule - it simply stops any orders from being delivered between the dates you choose. Your deliveries will resume as normal once the pause is over.

We’ll email you five days before your orders are due to restart.

If you want to change or stop a pause that you have set for your next delivery, just select ‘Unpause now’ (or 'Edit pause' if the pause is scheduled to start on a future date.)

If you're moving house, you can change your delivery address from Your Account, under 'Delivery details'. The option won't be available if you have debt or credit on your account, a delivery on its way, or a pause on your orders. We may also pause this option at times when we're coordinating high numbers of deliveries, such as Christmas. In these cases, 'Your Account' will direct you to send us a message on Live Chat, give us a ring on 01803 227 227 or email help@riverford.co.uk.

You can leave delivery notes to let us know a safe, cool and dry spot to leave your box, and anything else you think we need to know. Simply head to 'Your account', and under 'Delivery details', select 'Edit delivery notes'.

Need to give us any specific guidance, such as a gate code, or that you'll be leaving out a cool box for us to pop your chilled items into? Just click 'Enter your own notes' and let us know the details.

If you need a hand updating your notes, or have any questions, you can get in touch via Live Chat on our website or call us at the farm on 01803 227 227.

To find out what to return to us for reuse, and how to dispose of the rest of your packaging responsibly, visit our Packaging page.

We deliver from quite early in the morning up until dinner time on your delivery day. To minimise food miles, our local veg teams (we never use couriers) deliver to everyone in an area on a set day once a week, calculating their routes to maximise efficiency.

You don’t need to be at home – more than 70% of our customers are out when we deliver. Our driver will knock on your door to let you know your delivery has arrived (if it's after 8am); please let us know in your delivery notes if you'd rather we didn't knock.

You can also use the delivery notes to let your driver know where to leave your box if you’re not in. We’re used to all sorts of requests. This could be anything from leaving your box with a neighbour or in a shed/garage, to tucking it under a hedge, behind a dustbin or under upturned recycling boxes.

Our meat is always delivered in insulated packaging to stay cool on your doorstep. If you’re expecting other chilled items (such as dairy) and won’t be at home, please feel free to leave out a cool bag for us to pop your items into. You can let us know to look out for it in your delivery notes in Your Account.

We very rarely miss a delivery, so don’t panic if it’s a bit later than usual. If it’s very late, get in touch via Live Chat on our website or call us at the farm on 01803 227 227 and we’ll find out what has happened.

We work hard to bring you outstanding produce – but fresh organic fruit and veg aren’t always perfect. We try to catch any problems early, but if something slips through, please don’t suffer in silence.

Please let us know so we can put it right and make sure it doesn’t happen again. Get in touch via Live Chat on our website or call us at the farm on 01803 227 227.

We sometimes have to change our delivery rounds in order to balance up the drivers and vans that we have available, while keeping the route as carbon efficient as possible. This means that your delivery may arrive earlier or later in the day than it usually does. It could also mean your delivery is moving to a different day of the week.

If your delivery day is changing, we will have tried to reach you by email. If we’re not sure whether you have seen this email, we’ll give you a call.

The Riverford Refer a Friend scheme is designed to reward our loyal customers for sharing Riverford with their friends and family. We know lots of our customers do recommend us to loved ones – so we want to be able to thank you!

All you need to do is share your unique referral link (found under your account) with someone you think might enjoy our veg. Once they have signed up for regular deliveries using your link, and had their first box delivered, we will add £15 credit to both your and your friend’s accounts.

Yes, your friend needs to have signed up for regular deliveries, including a veg box or recipe box in their order.

Once they have used your link to order a box to be delivered regularly, and had their first box delivered, we will automatically apply the credit.

To set up a regular delivery, they'll need to select 'Every week', or every 2, 3 or 4 weeks, when ordering their first box. If your friend selects 'Once only' for their delivery, unfortunately we won't be able to apply the credit to either account.

The Refer a Friend scheme is available to all customers who have placed at least three orders with Riverford. Your referral link will appear in your account after your third order.

Once the friend being referred has received their first regular delivery, £15 credit will automatically be added to your and their accounts.

Keep an eye on your emails, we’ll let you know when your credit has been added, or you can view your account balance at any time in your account.

Once you have credit on your account, it will automatically go towards the cost of your next order – you don’t need to do anything.

Once you have signed up through the link your friend sent you and received your first regular delivery, your credit will be automatically applied to your account. This should be reflected in the balance you can see in Your Account.

If you think you are still waiting for a credit to be applied, please contact our team at the farm on 01803 227 227, or email help@riverford.co.uk.

You can order whatever you fancy from our website, and the credit will automatically go towards the cost of your next delivery.

The credit does not have an expiry date. Please note: credit cannot be redeemed as cash or transferred between accounts.

You can refer as many friends and family as you like - the maximum you can earn is £150 in credit every 28 days.

Unfortunately, you can’t recommend friends or family living at the same address as you.

The £15 reward is automatic and will only be applied when a friend uses your unique link, so we are unable to provide credit for any previous referrals. Sorry about that - thank you for recommending us though!

Payment will be taken automatically using the payment info you set up online. For your first order, payment is taken immediately. After your first order, we take payment for each order the day before it’s delivered. We’ll send you a receipt by email when any payment is taken.

As a customer your orders can be modified at any point until 11:45pm two days before your delivery. To make modifying your order straightforward Riverford use your tokenised card details to take payment on the day before delivery for only the items that you have ordered. If we didn't store the information, we would have to ask you for payment or refund you every time your order was updated. We believe that the approach we use gives the best experience for customers.

To maintain the highest level of security, we never store or have visibility of your card details. We use a method called client-side encryption to take your card details. This means that your card details are encrypted on your device before they are sent to Riverford. This encrypted data is sent to our payment provider (WorldPay) ensuring that we are never able to see your card details.

Our payment provider gives us a ‘token’ which can only be used to take payment from your card to a Riverford bank account. If this token were stolen, it would be of no value to anyone else; it can only be used by Riverford to take a payment from your card.

All transactions and communication between your browser and our website are encrypted using the Transport Layer Security (TLS) protocol which is standard in all modern web browsers. Where you have chosen a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. Do not share your password with anyone and change it regularly.

The data that we collect from you is stored within the European Economic Area (EEA). We take all reasonable steps necessary to ensure that your data is treated securely and in accordance with this privacy policy. Where we share your data with third parties, that information may be held outside of the EU but remains under the jurisdiction and strict principles of the GDPR.

To update your payment information, please go to 'Your account' or give us a ring on 01803 227 227.

You can view your credit balance in 'Your account'. If you have credit on your account (for example, if we have refunded you for an item), it will automatically go towards the cost of your next order; you don't need to do anything.

Credit goes towards whatever you order (not just specific items), and you don't need to spend the full amount in one go.

To redeem your Riverford gift voucher, you need to give us a ring at the farm on 01803 227 227 and quote the unique code on the back of the voucher. Our team will apply the value of the voucher to your account, and it will automatically go towards the cost of your next order. Riverford vouchers cannot be redeemed in Ben’s Farm Shops, or The Riverford Field Kitchen.

We will email your receipt to you on the morning of your delivery. Your receipt may arrive before your delivery. You can also view details of your recent orders in 'Your account' under Order history

When you buy a gift voucher, it will be sent immediately (normally within five minutes) to the email address associated with your Riverford account.

You can then forward the gift voucher email to the recipient, or print it off at home to put inside an envelope. The gift vouchers have a colourful veg painting design with this in mind!

Please make sure to check your spam folders if your email doesn’t arrive within a few minutes.

Gift vouchers can be bought on the Riverford website, in values of £15, £25 or £50. Simply click ‘Buy now’. Unlike other items on our website, you’ll be able to buy and receive the gift voucher instantly by entering your card details or using Google or Apple Pay.

Once payment is complete, we'll email your gift voucher to you. You can forward the email to the recipient, or print it off to give to them on paper.

Please note, you will need to be signed into your Riverford account to buy a gift voucher. The voucher will be sent to the email address associated with your account.

You can purchase up to five gift vouchers in one transaction. If you need to make a larger order, please get in touch with our Customer Care team at the farm, and we’ll be happy to help.

The process to redeem a gift voucher will vary slightly depending on whether you are new to Riverford or an existing customer:

Existing customers

To redeem a gift voucher, you will first need to sign in. You can then head to ‘Your account’, where you can enter and redeem your unique gift voucher code. The value will automatically be added to your account as credit. Credit will automatically go towards the cost of your next order, and can be spent on any item we sell.

Alternatively, you can enter the code directly in your shopping basket. The gift voucher will be added to your account and used on your next order.

New customers

To redeem a gift voucher, you will first need to sign up for an account, and start creating your first order. Once you’re happy with your order, you can click the ‘Checkout’ button and enter your unique gift voucher code alongside your card payment details.

Please note, you will be required to enter payment card details even if your voucher covers or exceeds the total value of your order. This is part of our account set-up process, and your card will not be charged.

The credit added to your account will go towards your first order. If there is any remaining credit, it will be added to your balance (which you can view in ‘Your account’ at any time) and go towards your next order.

Riverford gift vouchers cannot be redeemed in Ben’s Farm Shops or The Riverford Field Kitchen restaurant.

Yes, paper (or email) versions of our previous gift vouchers can still be redeemed. You’ll need to get in touch with our Customer Care team at the farm, who will be able to apply the voucher to your account. To get in touch, use the live chat on our website, or call 01803 227 227.

Yes, vouchers for our farm restaurant, The Riverford Field Kitchen, can be bought from the restaurant's gift voucher page online. These can be spent on any meals or events.

Across our range, we’re committed to using as little packaging as possible and constantly researching new ways to improve. As much as possible goes in the boxes loose; we only use packaging where it’s absolutely necessary to prevent food waste.

All the fruit and veg in our recipe boxes is delivered in paper or home compostable packaging (where packaging is needed at all).

A third of our dry ingredients, such as rice, pasta, and couscous, are packaged in paper. This includes 23 core, staple ingredients we use regularly.

The ingredients that still need to be delivered in plastic include things like nuts, spices, and similar items, which have a higher oil content and are trickier to keep fresh. Additionally, we don’t package flour or similar items in paper, as the dust can affect the seal. We’re continuing to work hard on finding sustainable solutions - watch this space!

You can find out what to do with all your recipe box packaging in our packaging guide.

All you need is salt and pepper, and oil for cooking and dressing (such as olive). Occasionally we’ll ask for a spoon or two of milk, plain flour, sugar, or butter, if only a tiny bit is needed; for anything more, these will be provided as part of the recipe box. You’ll also need basic kitchen equipment: a range of pans, chopping board, sharp knife, veg peeler, colander, sieve, grater, wooden spoon and roasting tin. If a recipe calls for something else, we’ll list it on the website and the recipe card – and if it’s anything unusual, such as a food processor, we’ll suggest an alternative for those without.

We assume you have a four-ring hob, oven and grill.

Yes, the plant-based recipes are all vegan. However, you may receive a “woolcool” bag (a chill bag insulated with wool) with your plant-based recipe box occasionally, if we need to use tofu or other refrigerated plant-based ingredients.

All you need is salt and pepper, oil for frying and roasting (e.g. sunflower), olive oil for dressing, and occasionally a splash of milk or a little plain flour or butter. You’ll also need basic kitchen equipment: a range of pans, chopping board, sharp knife, veg peeler, wooden spoon and tongs/spatula. If a recipe calls for something else (e.g. a food processor), we’ll list it on the website and the recipe card. We assume you have a 4-ring hob, oven and grill.

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Our Refer a Friend scheme is designed to thank our loyal customers for sharing Riverford with their friends and family.

All you need to do is share your unique referral link (found in your account) with someone you think might enjoy our veg. Once they have signed up and had their first order delivered, we will add £15 to both your and your friend’s accounts so that you can enjoy a box on us, and add to our fund for FareShare South West.

Your friend can order whatever they fancy! Choosing from our range of veg boxes, meat boxes and recipe boxes, or building their own box from scratch (they just need to reach our minimum spend of £15). The order can be a one-off, or set up for regular deliveries.

The Refer a Friend scheme is available to all customers who have placed at least one order with Riverford. Your referral link will appear in your account after your first order.

Once your friend has received their first delivery, £15 will automatically be added to your Riverford account and theirs. We will also add to our FareShare South West fund. This is used to harvest, transport and redistribute food that would otherwise have gone to waste in the field – which happens across the year, because of unplanned and overwhelming gluts.

Keep an eye on your emails; we’ll let you know when your £15 has been added. Or you can view your account balance at any time in your account.

Once you have credit on your account, it will automatically go towards the cost of your next order – you don’t need to do anything.

Once you have signed up through the link your friend sent you and received your first delivery, your credit will be automatically applied to your account. This should be reflected in the balance you can see in Your Account.

If you think you are still waiting for a credit to be applied, please contact our team at the farm on 01803 227 227, or email help@riverford.co.uk.

You can order whatever you fancy from our website, and the credit will automatically go towards the cost of your next delivery.

The credit does not have an expiry date. Please note: credit cannot be redeemed as cash or transferred between accounts.

You can refer as many friends and family you like (with a maximum of ten per month).

Unfortunately, you can’t recommend friends or family living at the same address as you.

The £15 reward is automatic and will only be applied when a friend uses your unique link, so we are unable to provide credit for any previous referrals. Sorry about that - thank you for recommending us though!

Everything we grow, make and sell is organic, except our wild fish.

Wild-caught fish can’t be certified as organic, because the conditions under which it’s grown can’t be controlled (it’s the sea!). The only certified organic fish is farmed fish, which is reared in enclosed environments.

All our wild fish is line caught. Line-caught fishing is both low impact and selective; there is no damage to the seabed, and by-catch of unwanted species is very rare. As we don’t use nets, there is no risk of lost ‘ghost’ nets which entangle and kill marine life on reefs and in the open sea.

All our eggs are Soil Association accredited organic. We decided years ago that the welfare standards of some other organic certifications were unacceptable (for example, flock sizes were too large, or debeaking was still permitted). Soil Association organic hens are never mutilated, are kept in small flocks, and have constant daytime access to clean organic pasture. Their diet is all organic and natural; they are never fed fishmeal or artificial yolk colourants. From time to time, a producer may feed their hens organic vitamins, derived from organic fruit. The Soil Association certifies this practice.

Organic eggs aren’t usually Red Lion approved. The Red Lion stamp - which isn’t a legal requirement - verifies that a flock has been vaccinated against salmonella. Blanket vaccinations are usually necessary in non-organic flocks; high stocking densities and poor hygiene conditions make the birds more vulnerable to infections. Organic farmers keep their flocks in exemplary conditions, preventing the underlying factors that lead to infection in the first place. Blanket vaccinations aren’t permitted; instead, organic farmers routinely test their flocks for salmonella, and if any is found, individual hens are isolated and treated. Our suppliers would tell us if they thought they had an infection in their flock.

We never air freight any produce. As much of our range as can be is homegrown (around 80% of our veg in an average year). When we do import, it's mostly from growers in France and Spain. The carbon impact of importing naturally grown ingredients by road and sea can be significantly lower than growing using artificial heat in this country. Learn more at Making Riverford Sustainable.

The Riverford Privacy Policy can be found here: Privacy Policy.

The data that we collect from you is stored within the European Economic Area (EEA). We take all reasonable steps necessary to ensure that your data is treated securely and in accordance with this privacy policy. Where we share your data with third parties, that information may be held outside of the EU but remains under the jurisdiction and strict principles of the GDPR.

All information you provide to us is stored on our secure servers, except payment card information. To maintain the highest level of security, we never store or have visibility of your card details. We use a method called client-side encryption to take your card details. This means that your card details are encrypted on your device before they are sent to Riverford. This encrypted data is sent to our payment provider (WorldPay) ensuring that we are never able to see your card details. Please see the Payments frequent questions for more information on the use of payment cards.

We will hold your personal information on our system for as long as is necessary for the processing of our contractual obligations with you or when you give consent for us to keep your account open.

We keep your account open for a period of 37 months after your last order or last delivery. During this time, we will continue communicating with you as outlined by this policy unless you actively close your account or update your preferences.

At 36 months after your last order, we will email you to check if you’d like to keep your account open and continue hearing from us. If you do not respond, we will remove your details from our active database and you will no longer receive any communication from us. If your account is closed either as part of our retention process or as a request under Article 17 of the General Data Protection Regulation your personal information will be held securely on a deactivated basis for the remainder of our legal obligations to meet government financial and audit regulations for a maximum of 7 years unless there is an extended legal basis to retain for longer.

Should you wish to become a Riverford customer in the future, you will be prompted to set up a new account.